Refund policy
At Mora & Mae, we want you to feel confident choosing your dress. Please review our size guide and product information carefully before ordering.
By purchasing from Mora & Mae, you agree to the return and refund terms below.
1. Return window
You may request a return within 14 calendar days of confirmed delivery.
To be eligible, your return request must be submitted within this 14-day period. Once a return is approved, the item must be sent back according to the instructions provided within 7 calendar days of approval.
Requests made outside these periods may be declined, except where applicable law requires otherwise.
2. Return eligibility
To qualify for a return, the item must be:
- Unworn other than for a brief indoor try-on;
- Unwashed;
- Unaltered;
- Free from stains, makeup, deodorant, bodily fluids, perfume, odors, pet hair, or other signs of use;
- Returned with all original tags attached; and
- In its original condition and packaging.
We reserve the right to refuse a refund if an item does not meet these conditions.
Because sizing and fit can vary from person to person, we strongly recommend reviewing the size guide before purchasing.
3. Starting a return
To request a return, email support@moraandmae.shop with your order number and the item you would like to return.
Returns must be authorized before they are sent. Items returned without prior authorization may not be accepted.
If your request is approved, we will provide return instructions by email.
4. Return shipping
Unless the item is defective, damaged on arrival, or incorrect due to an error by Mora & Mae, return shipping costs are the customer's responsibility.
If we provide a prepaid return label, the cost of that label may be deducted from your refund.
Original shipping charges, including expedited shipping charges, are non-refundable unless required by law or the return results from our error.
5. Exchanges
We encourage a size exchange when the dress is otherwise right for you.
Eligible items may be exchanged once per item for a different size, subject to availability and the same 14-day request period and return-condition requirements described above.
The customer is responsible for shipping the original item back. Mora & Mae will cover standard shipping for the replacement item within the United States.
If the requested replacement size is unavailable, you may choose another available size or request a refund in accordance with this policy.
6. Bundle purchases
Discounted bundles, including two-dress offers, are priced as a complete set.
If you wish to return a bundle for a refund, all items included in the bundle must be returned together and must individually satisfy our return conditions.
Partial returns from discounted bundles are not accepted for a refund.
Individual dresses within a bundle may still qualify for a size exchange under the exchange terms above.
If only one item in a bundle arrives damaged, defective, or incorrect, we may replace or refund the affected item without requiring the entire bundle to be returned.
7. Final-sale items and promotional gifts
Items clearly marked Final Sale before purchase cannot be returned or exchanged unless they arrive defective, damaged, or incorrect, or applicable law provides otherwise.
Gift cards are non-refundable except where required by law.
Complimentary promotional items and gifts are not independently eligible for refunds.
If a qualifying purchase included a free promotional item, that item must also be returned unused if the entire qualifying order is returned. If it is not returned, we may deduct its disclosed value from the refund where permitted by law.
8. Damaged, defective, or incorrect items
Please inspect your order when it arrives.
If you receive an incorrect item or notice visible damage or a defect, contact support@moraandmae.shop as soon as reasonably possible and preferably within 7 days of delivery.
Include:
Your order number, a description of the issue, and clear photographs showing the problem.
If the claim is approved, Mora & Mae will arrange an appropriate replacement, refund, or other remedy at no additional shipping cost to you.
This reporting period does not limit any rights that cannot legally be waived.
9. Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow up to 10 business days after approval for us to issue the refund. Your bank or payment provider may require additional time before the refund appears on your account.
Any non-refundable shipping costs or authorized return-label costs will be deducted where applicable.
10. Order cancellations
Cancellation requests should be submitted as quickly as possible to support@moraandmae.shop.
We generally accept cancellation requests made within 2 hours of purchase, provided fulfillment has not already begun.
After an order enters fulfillment, we cannot guarantee that it can be changed or canceled.
These cancellation rules do not limit any right to cancel arising from a shipping delay or other right provided by applicable law.
11. Consumer rights
Nothing in this policy limits rights or remedies that cannot legally be excluded or waived under applicable federal or state consumer-protection law.
12. Contact
For return, exchange, or refund questions: