Shipping policy
This Shipping Policy explains how Mora & Mae processes and delivers orders.
1. Shipping availability
Available shipping destinations, methods, and charges are displayed during checkout.
Shipping promotions, including free shipping on qualifying orders or bundles, may be offered from time to time. The terms displayed when you place your order apply to that purchase.
2. Processing and shipment
Orders are prepared for shipment according to the processing timeframe displayed on the product page, during checkout, or in your order confirmation.
Processing time and carrier transit time are separate.
Business days do not include weekends or US federal holidays.
We make reasonable efforts to meet the shipping estimates presented when you order. If no specific shipment timeframe is provided, your order will be shipped within the period required by applicable US law.
3. Delivery estimates
Any delivery date or delivery window shown on our website is an estimate unless we expressly state otherwise.
Carrier delays, severe weather, transportation disruptions, unusually high order volumes, and other events outside our reasonable control may affect the date on which your package arrives.
Because delivery timing may be especially important when preparing for birth or a hospital stay, we recommend allowing additional time when ordering for a specific date.
4. Shipping delays
If we determine that we cannot ship your order within the timeframe originally provided to you, we will notify you as required by applicable law.
Where required, you will have the option to agree to the revised shipping timeframe or cancel the affected order for a full refund.
We will not require you to accept an indefinite shipping delay.
5. Tracking
When tracking is available, you will receive tracking information after your order ships.
Tracking information may take some time to update after the carrier receives the package.
6. Shipping information
Customers are responsible for providing complete and accurate shipping information at checkout.
Please review your information carefully before submitting your order.
If you notice an error, contact support@moraandmae.shop immediately. We will try to update the order, but changes cannot be guaranteed after fulfillment begins.
If an order cannot be delivered because of incorrect or incomplete information supplied by the customer, additional shipping costs associated with reshipment may be charged where permitted by law.
7. Packages marked delivered
If tracking shows that your package has been delivered but you cannot locate it, please first check around the delivery location and with other members of your household or building.
If you still cannot locate the package, contact support@moraandmae.shop promptly so we can help review the shipment and, where appropriate, initiate a carrier investigation.
A tracking status of "delivered" does not automatically determine the outcome of a missing-package claim. Claims are reviewed based on the circumstances, available carrier information, and applicable law.
8. Lost or damaged shipments
If a shipment is confirmed lost in transit, or the package or product arrives materially damaged because of shipping, contact support@moraandmae.shop.
We may request photographs or other reasonable information to investigate the issue.
Where the issue is confirmed, we will provide an appropriate replacement, refund, or other remedy.
9. Multiple shipments
Items from the same order may occasionally be shipped separately.
If this occurs, you may receive more than one tracking number. You will not be charged additional shipping solely because we choose to divide an order into multiple shipments.
10. Changes and cancellations
We begin processing orders as quickly as possible.
Cancellation or modification requests should be sent to support@moraandmae.shop as soon as possible and preferably within 2 hours of purchase.
Once fulfillment has begun, we cannot guarantee that an order can be changed or canceled.
11. Contact
For shipping questions: